GENERAL TERMS OF USE

The following Terms and Conditions apply to all visitors and users of this Website. Where applicable, separate terms may apply to specific products or services, including astrology services, which are set out on separate pages. By accessing or using this Website, you agree to be bound by these Terms and Conditions, as amended from time to time. If you do not agree, you must not use this Website.

We reserve the right to update or revise these Terms and Conditions at any time. Any changes will take effect immediately upon being published on the Website. Your continued use of the Website constitutes acceptance of the revised Terms.

ABOUT US
The website and its products are provided by Shikha Vincent, trading as SHIKHAZURI under ABN 18985671303 based in Australia (referred to as “SHIKHAZURI”). SHIKHAZURI is a registered trademark in the United Kingdom under registration No. UK00003241356.

INTELLECTUAL PROPERTY AND PROPRIETARY RIGHTS
Unless otherwise stated, all intellectual property rights in this Website and its content, including but not limited to text, images, photographs, illustrations, designs, graphics, logos, icons, video, audio, and data (collectively, the “Content”), are owned by or licensed to SHIKHAZURI.

The Content is provided for personal, non-commercial use only. You must not reproduce, copy, distribute, modify, publish, transmit, create derivative works from, or otherwise exploit any Content, in whole or in part, without prior written consent from SHIKHAZURI.

All trademarks, logos, and trade dress displayed on this Website are the property of their respective owners and may not be used, reproduced, or modified without express written permission from the relevant owner.

NO WARRANTIES AND LIMITATION OF LIABILITY
This Website and its Content are provided on an “as is” and “as available” basis for general information purposes only. While we make reasonable efforts to ensure the accuracy and currency of the Content, we make no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of the Website or its Content.

To the fullest extent permitted by law, SHIKHAZURI disclaims all warranties, whether express or implied. Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights available under the Australian Consumer Law or other applicable legislation that cannot be lawfully excluded.

Subject to those non-excludable rights, SHIKHAZURI will not be liable for any loss or damage, whether direct, indirect, incidental, special, or consequential, including loss of profits, data, or business interruption, arising from or in connection with your use of this Website or reliance on its Content.

WEBSITE AVAILABILITY
We take reasonable steps to ensure that this Website is available and operating correctly. However, we do not guarantee uninterrupted access and are not liable for temporary unavailability due to technical issues, maintenance, server failures, or events beyond our control.

LINKS TO THIRD-PARTY WEBSITES
This Website may contain links to third-party websites for convenience or informational purposes. We do not control, endorse, or accept responsibility for the content, products, services, or practices of any third-party websites.

Accessing third-party websites is done at your own risk, and SHIKHAZURI will not be liable for any loss or damage arising from your use of, or reliance on, any third-party content, goods, or services.

If you wish to link to this Website, you may do so provided that:

  • the link does not imply endorsement or association without our prior written consent, and

  • you do not replicate, frame, or otherwise present our Website or Content as your own.

Any unauthorised linking that breaches these terms must be indemnified by you against any loss or damage suffered by SHIKHAZURI.

CHANGES TO THE WEBSITE AND TERMS
We may modify, suspend, or discontinue any part of this Website at any time, including its Content, features, or availability, without notice. We may also revise these Terms and Conditions at any time. Continued use of the Website after changes are published constitutes acceptance of those changes.

RETURNS AND REFUNDS POLICY
We take great care in the creation and packaging of each SHIKHAZURI jewellery piece. Due to the handmade and one of a kind nature of our jewellery, we do not accept returns or exchanges for change of mind.

Faulty or damaged items
If your order arrives damaged or faulty, please contact us by email within 48 hours of receiving your order so that we can assess the issue and advise on next steps.

To be eligible for a return due to fault:

  • The item must be unworn.

  • All original packaging and the invoice must be included.

  • The item must be securely packed in a hard box for return.

Once your request has been reviewed and approved, you will be provided with return instructions by email. Approved items must be returned within 7 days of receiving return approval.

Customers are responsible for arranging and paying for return postage. We strongly recommend using a tracked and insured shipping method, as SHIKHAZURI cannot accept responsibility for items lost or damaged in transit during return shipping.

Returned items remain the responsibility of the customer until they have been received and inspected by SHIKHAZURI. We will notify you by email once your return has been received and assessed.

Repairs, replacements and refunds
If a fault is confirmed:

  • For minor faults, we may offer a repair or replacement where appropriate.

  • For major faults, you may be entitled to a replacement or refund.

If a refund is approved, it will be processed back to the original method of payment used at checkout. Shipping charges are non refundable.

Third party purchases
Jewellery items purchased as gifts or through third party retailers cannot be returned or exchanged via shikhazuri.com. Please contact the original retailer for assistance.

Australian Consumer Law
Nothing in this policy is intended to exclude or limit your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major fault, and to have the item repaired or replaced if the fault is minor.

MATERIALS DISCLAIMER
Many of the materials used in SHIKHAZURI jewellery are original, handmade, vintage or antique components. These materials may have passed through multiple owners before being incorporated into our one of a kind and artisan jewellery pieces.

As a result of their age, history and previous use, some components may display signs of wear, surface marks, patina, or historical repairs carried out using materials available at the time. These characteristics are inherent to the nature of vintage and antique materials and should not be considered defects. Such features are part of the story, authenticity and individuality of each piece, and contribute to its unique character and value.

We make every effort to accurately describe and photograph each item. Customers are encouraged to carefully review the product description and images provided, and to request additional information prior to purchasing if clarification is required. Normal characteristics associated with vintage or antique materials, as disclosed in product descriptions or visible in imagery, do not qualify as faults for the purpose of returns or refunds.

Nothing in this disclaimer is intended to exclude or limit your rights under Australian Consumer Law.