In case you’re wondering…

simply click for answers

Can I order an item that is indicated as “SOLD” in the EKA Range?

All of the items sold within the EKA range are one of a kind pieces and we usually only have single or limited numbers of certain beads, stones and artefacts. Even if we do have the materials to re-create an item, we are unable to create something identical in order to honour the individuality of each piece. However, we would be happy to discuss creating something similar, if possible. Please get in touch and we will do our best to do what we can for you.

Do you do repair work?

Request for repairs for items purchased under the Eka Range will need to be assessed on a case by case basis. Please note that some of the beads, pendants and artefacts that we use are many years old, and might not be able to be restored to their original condition if it breaks, cracks or chips in whole or in part, or if a component becomes dislodged. Also, due to the one of a kind nature of our pieces, we might not be able to replace a specific component with another identical one. Please contact us for any repair enquiries and supply us with pictures of the repair work required, and we will get back to you as soon as we can to discuss the best way forward.

We will not be able to repair a piece that has been previously repaired by another jeweller, nor can we repair items that we have not created.

What currency are the products on your website sold in?

All prices on this website are in Great Britain Pounds (GBP).

When will I receive my order?

We will aim to dispatch your order within 2 business days of receiving your order. Once your order has been dispatched you will receive an email confirmation that your order is complete and on its way.

Orders within Kenya are shipped via Securicor or equivalent courier service and are delivered within 2 – 4 business days.

International orders are shipped via Aramex or DHL and can take between 3 – 5 business days. Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Will I have to pay duties and taxes?

VAT, duties and taxes will be applicable as per your country’s regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/VAT/ duty value to the courier company in order to receive your order. Please note we are unable to advise the duty amount.

What packaging will my order be shipped in?

Your jewellery is wrapped in recycled tissue and placed in a pouch. This, together with the story card and certificate of authenticity is placed in a handmade banana leaf box lined with traditional Maasai shuka fabric made in Kenya. These beautiful boxes keep your jewellery secure during shipping and also make a wonderful keepsake. It is the perfect storage solution for your jewellery.

Can you ship to multiple addresses?

We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Will I need to sign for my order at the time of delivery?

Yes. Since we use DHL or Aramex, these international courier services will require a signature and often proof of ID at the time of delivery of your order. The same may apply for local delivery via courier service.

Do you take wholesale orders?

Our items cannot be produced in multiples as each piece is one of a kind. However, if you would like to become a SHIKHAZURI Stockist and please contact us directly.


How accurate are the colours and dimensions of the products shown on the website?

While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

Some products may also appear smaller or larger than their image displayed on the site. We do, however, provide dimensions of our jewellery in the product description section of each item.

Where is your jewellery made?

All one of a kind jewellery under the Eka Range is handmade by Shikha in her home studio in Kenya.

How do I clean my jewellery?

Please refer to our Jewellery Care Guide.

Have a question that’s not here?

No problem… Contact us directly and we’ll do our best to answer your concerns!


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