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Can I order an item that is already Sold in the MOJA Range (One of a Kind Necklaces)?
All jewellery within the MOJA range are one of a kind pieces and we usually only have single or limited numbers of certain beads, stones and artefacts. Even if we do have the materials to re-create an item, we are unable to make something identical in order to honour the individuality of each piece. However, we would be happy to discuss creating something similar if possible. Please get in touch and we will do our best to help you.
Do you do repair work?
Request for repairs for items purchased under the MOJA Range (one of a kind necklaces) will need to be assessed on a case by case basis. Please note that some of the beads, pendants and artefacts that we use are many years old, and might not be able to be restored to their original condition if it breaks, cracks or chips in whole or in part, or if a component becomes dislodged. Also, due to the one of a kind nature of our pieces, we might not be able to replace a specific component with another identical one. Please contact us for any repair enquiries and supply us with pictures of the repair work required, and we will get back to you as soon as we can to discuss the best way forward.
We will not be able to repair a piece that has been previously repaired by another jeweller, nor can we repair items that we have not created.
What currency are the products on your website sold in?
All prices on this website are in Kenya Shillings (KSh). If purchasing from outside Kenya, the equivalent amount in your card’s currency will be charged.
When will I receive my order?
We will aim to dispatch your order within 1-3 business days of receiving your order. Once your order has been dispatched you will receive an email confirmation / Whatsapp that your order is complete and on its way.
Orders within Nairobi are usually delivered via one of our boda rider partners, or as communicated with the customer. Orders outside Nairobi are delivered via Fargo Courier or equivalent service and are delivered within 2 – 3 business days.
International orders are shipped via DHL or equivalent courier service from Kenya and can take between 5 – 10 business days. Please note that delivery times are to be used as a guide only and commence from the date of dispatch. Delays caused by items held by customs are outside of our control.
Will I have to pay duties and taxes?
VAT, duties and taxes will be applicable as per your country’s regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/VAT/ duty value to the courier company in order to receive your order. Please note we are unable to advise the duty amount.
What packaging will my order be shipped in?
One-of-a-kind jewellery from the MOJA Range is securely wrapped and placed in a pouch. This, together with the information cards are placed in a handmade banana leaf fibre box lined with traditional Maasai shuka fabric made in Kenya. If shipping internationally, we may omit the box to keep shipping costs to a minimum, however will still ensure the jewellery is packed securely. Jewellery from our other collections is also offered in either a fabric pouch or banana box and is accompanied by a product story card.
Do you ship internationally?
Due to the significant rise in shipping costs and logistics delays, we have stopped shipping overseas. However please email us if you are based overseas and would like to order an item, and we will do our best to accommodate your request.
Can you ship to multiple addresses?
If purchasing items from our online shop, the checkout system will only permit one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. Alternatively, please contact us via email or Whatsapp to place your order and with your request, so that we can assist you directly.
Do you take wholesale orders?
Yes! If you would like to become a SHIKHAZURI Stockist please contact us directly.
Is the jewellery shown on your website exactly the same as the piece I will receive?
Since items in our MOJA Range are one of a kind, what you see is what you will get. The same applies for our charm jewellery. Items shown within our other collections which use recycled glass trade beads are a representative selection of our current stock. Since each piece (including the beads) are handmade, there may be small variations in style and colour. While we have made every effort to display colours of the products as accurately as possible, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
Some products may also appear smaller or larger than the image displayed on the site. However, we do provide dimensions of our jewellery in the product description section of each item.
If you have any questions prior to ordering, or to request additional photos, please contact us.
Where is your jewellery made?
All one of a kind jewellery under the MOJA Range is handmade by Shikha in her home studio in Kenya.
Our charm jewellery is made in India. All other collections are made in Kenya, either by Shikha, or with the assistance of independent Kenyan artisans. Find out more information here.
How do I clean my jewellery?
Please refer to our Jewellery Care Guide.
Have a question that’s not here?
No problem… Contact us directly and we’ll do our best to address your concerns!