TERMS AND CONDITIONS OF USE
The following terms and conditions apply to all visitors and users of this Website. Your use of this Website constitutes your agreement to follow and be bound by the all the Terms and Conditions that appear on this page and elsewhere on our Website. We reserve the right to revise our Terms and Conditions of Use at any time without notifying you.
The website and its products are provided by SHIKHAZURI CREATIONS, a business registered in Kenya under business registration number BN-AZCYMMZR. SHIKHAZURI is also a registered Trademark in the UK under registration No. UK00003241356.
Unless otherwise stated, the copyright and other intellectual property rights in this Website and all of its content (including without limitation, all text, photographs, images, illustrations, designs, icons, graphics, data, video and audio) (collectively referred to as “Content”) are the exclusive property of SHIKHAZURI CREATIONS (“SHIKHAZURI”).
You may not copy, modify, remove, publish, transmit, create derivative works from or in any way exploit the Content, in whole or in part, unless expressly permitted by an authorised representative of SHIKHAZURI.
The SHIKHAZURI trademarks, logos and other trademarks on our Website are the property of their respective owners and are owned by, licensed to, or, where required, used with the permission of SHIKHAZURI, and, as such, may not be reproduced, copied, or manipulated in any manner without the express written approval of the trademark owner.
No Warranties: Limitation of liability. The Website and the Content is intended for your personal, non-commercial use. While we endeavour to keep all Content up to date and correct, we make no representations or warranties of any kind, express or implied, with regard to the accuracy, completeness, sufficiency, suitability, veracity or timeliness with respect to the Website or Content for any purpose. Any reliance placed on such information is strictly at your own risk. Under no circumstances will SHIKHAZURI be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other loss or damage, including, without limitation, any loss of profits, data or business interruption arising out of, or in connection with, the use of this Website or its Content, even if SHIKHAZURI has been advised of the possibility of damages.
Site Uptime. Every effort is made to keep this Website up and running smoothly 24 hours every day, 365 days per year. However, we take no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical or server issues beyond our control.
LINKS TO EXTERNAL WEBSITES
Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content, nor do we make any representations or warranties about the products or services offered on any third party websites. Access to any third party website is at your own risk and SHIKHAZURI will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such external website. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us. If you choose to link to our Website in breach of this clause, you shall fully indemnify SHIKHAZURI for any loss or damage suffered as a result of your actions.
SITE UPDATES AND REVISIONS
SHIKHAZURI may change, terminate, suspend or discontinue any aspect of this Website including its Terms and Conditions at any time, without notice. Your continued use of this Website after any changes will be construed as acceptance of any changes to the Terms and Conditions.
To purchase an item, please contact us at firstname.lastname@example.org with the name of the piece(s) you are interested in, or you may purchase an item directly from this website by adding the piece(s) directly to the cart and proceeding to the checkout. Once your order has been confirmed and your billing and physical postal address has been verified and payment has been received, we shall email you confirming dispatch of your order (between 1 – 3 business days) and provide details of expected delivery times (usually between 1 – 10 business days, depending on your location). For orders within Nairobi, your order will be delivered in person or via a tracked rider service. For orders outside Nairobi but within Kenya, we use Fargo Courier delivery service. For orders outside Kenya, we use DHL (or equivalent) courier service (depending on your location), and we shall provide you with the parcel tracking number once dispatched. Prices are quoted in Kenya Shillings (KES). If you have any questions about purchasing from this website or any problems at checkout, please contact us and we will get back to you as soon as we can.
SHIKHAZURI accepts the following payment methods on this website: Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron and Mpesa. Card processing is managed by our payment service provider, DPO Group, in line with Payment Card Industry Data Security Standard (PCI DSS) compliance to ensure your credit card information is kept secure. PCI DSS requirements help to ensure the secure handling of credit card information by our store and its service providers.
SHIKHAZURI offers free worldwide shipping on orders over KES 20,000 unless otherwise stated in any promotional offers we send to you if you have subscribed to our mailing list, or which may be shown on this website from time to time. For orders under this amount, shipping costs will be added to the cost of your order and will be shown on your screen before you confirm your order. Where multiple items are included in one order, we may dispatch the items separately to avoid excess customs charges and additional shipping fees. Should this happen, we will communicate with you via email and provide you with multiple tracking numbers.
While we offer worldwide shipping, we cannot guarantee that you will or will not be charged any customs, duties or taxes once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. SHIKHAZURI does not have information on customs, duties or taxes and we are not able to estimate these charges.
RETURNS AND REFUNDS POLICY
We hope that you will love your purchases from SHIKHAZURI. Due to safety and hygiene reasons and in light of Covid 19 protocols, we are unable to offer exchanges or returns on any of our products. However if your order arrives in damaged or faulty condition, please contact us within 24 hours of receiving your order so that we can resolve the issue or offer you a refund. The item must be unworn, and all of the original packaging and invoice must be included and packed securely and safely in a hard box. Please contact us by email at email@example.com within 24 hours of receiving the goods, and we shall advise you of the return address. Customers are fully responsible for arranging and paying for the return postage. Note that all items are the property of the customer until they have been received and checked by SHIKHAZURI. For your security, we recommend that you use an insured shipping method to guarantee successful delivery of your return and retain your receipt. We are not responsible for and will not be able to process a refund for items lost or damaged in transit due to delivery error. We shall notify you via email once your return has been received and processed. Shipping charges are not refundable. SHIKHAZURI products that have been gifted or purchased via any other retailers may not be exchanged or returned through shikhazuri.com.
Many of the materials used in SHIKHAZURI jewellery are original, handmade, old or antique pieces and have often changed many hands before being incorporated into our one of a kind pieces and artisan jewellery. Some items may have small flaws due to their age and travel over great distances during their lifetime and may have been repaired using materials locally available to the owner at the time. These conditions should not be viewed as defects, but instead considered to add to the item’s beauty and authenticity and attest to its value as an original and unique item. Please read the item description carefully and look at all photos closely, or request more details before confirming your order.